We build trust through transparency and stewardship.

1. Scope

This Privacy Policy applies to personal information processed by Cuevasoft in the course of marketing our services, onboarding clients, executing professional engagements, and providing customer support. It covers information collected through our websites, consultation forms, email, chat, phone interactions, and collaboration platforms used during project delivery.

2. Information We Collect

We collect personal information that you voluntarily provide and data generated through the use of our Services, including:

• Contact and business details such as name, employer, title, email address, phone number, and mailing address.
• Engagement information including project requirements, documentation, user stories, product roadmaps, and system specifications.
• Usage and device data captured through analytics tools (e.g., IP address, browser type, pages viewed) to understand website performance and user experience.
• Communications, feedback, survey responses, and support inquiries exchanged with our team.

3. How We Use Information

Cuevasoft processes personal information to:

• Respond to inquiries, schedule consultations, provide proposals, and deliver professional services.
• Administer project collaboration workspaces, manage user access, and communicate about milestones, releases, and support matters.
• Send service updates, insights, marketing communications, and invitations to events, subject to your preferences.
• Analyze site usage to improve content, measure campaign performance, and enhance security and resilience.
• Comply with legal obligations, enforce agreements, protect intellectual property, and prevent fraud or abuse.

4. Legal Bases for Processing

Depending on your location, we process personal information on the basis of legitimate business interests, performance of a contract, compliance with legal obligations, or with your consent where required. When we rely on consent, you may withdraw it at any time by contacting us or using the opt-out mechanisms provided in communications.

5. Sharing and Disclosure

Cuevasoft does not sell personal information. We may disclose data to:

• Affiliates, contractors, and vetted service providers who assist in delivering our Services or operating our infrastructure, subject to confidentiality obligations.
• Professional advisors (lawyers, accountants, auditors) for compliance, tax, or corporate governance purposes.
• Regulators, law enforcement, or courts when legally required to do so, or to defend our rights or protect users.
• Parties involved in a corporate transaction (merger, acquisition, financing, or sale) subject to confidentiality obligations.

6. International Data Transfers

Cuevasoft operates globally. When we transfer personal information across borders, we implement safeguards such as standard contractual clauses, data processing agreements, or other mechanisms recognized by applicable law. By engaging with Cuevasoft, you authorize us to process and transfer personal information to jurisdictions where we or our trusted providers maintain operations.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, enforce agreements, or protect our interests. When data is no longer required, we employ secure deletion or anonymization practices.

8. Security

Cuevasoft maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. We regularly review and update our security practices to align with industry standards. No method of transmission or storage is fully secure, and we cannot guarantee absolute protection.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, update, delete, or restrict processing of your personal information, or to object to certain processing activities. You may also have the right to data portability. Submit requests to privacy@cuevasoft.com, and we will respond in accordance with applicable law.

10. Children’s Privacy

Cuevasoft Services are not directed to children under the age required by applicable law to provide consent. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will take steps to delete it. Parents or guardians who believe we may have collected information about a child should contact us.

11. Third-Party Services

Our Services may include links or integrations with third-party platforms. Cuevasoft is not responsible for the privacy practices of third parties, and we encourage you to review their policies before providing personal information or enabling integrations.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, industry practices, or our operations. When we make significant changes, we will notify you through our website or direct communications. The “Last Updated” date indicates the latest revision. Continuing to engage with Cuevasoft after an update constitutes acceptance of the revised Policy.

13. Contact Us

For questions or concerns about this Policy or our data practices, contact us at privacy@cuevasoft.com or via the contact information provided in your engagement documentation.